Privacy Policy

Our commitment to you

24foodservice B.V. value your privacy and the security of your data is extremely important to us.
This policy sets out where and how 24foodservice B.V.  collects your personal information and how it will be used,
as well as your rights over any personal information we hold about you.

  • Business Information
  • Our promise to you
  • What information we collect
  • How we will use the information
  • Keeping you informed about 24foodservice®products and services
  • Payment details
  • Your rights
  • Cookies
  • Online communities
  • 24foodservice®microsites
  • Policy changes
  • Security

Business Information

24foodservice.com is owned and operated by 24foodservice B.V., registered number 54740398 ,
a company registered in The Netherlands whose registered office is at Delftsestraat 33, 3013 AE Rotterdam, The Netherlands.
Your use of the 24foodservice.com website is governed by the 24foodservice® Terms and Conditions.
Please ensure you have read and understood the Terms and Conditions in addition to this Policy.

Our promise to you

• 24foodservice® respects, and is committed to protecting, your privacy and will only process your personal information in accordance
with the European Privacy Directive and any other Dutch privacy legislation in force from time to time.
• 24foodservice® does not sell, rent or loan any information that identifies you to any third party without your consent.  24foodservice®
may use reputable partners, suppliers or agencies to process your personal information on our behalf: but we will only do so where 24foodservice®
strict instructions on the processing of data and security are met.
• The personal information you give to us may be shared within the 24foodservice® group of companies and for those who order online, with our agents
and other third parties who need your information to enable your order to be delivered.
• To prevent fraud and ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other
personal information supplied by you during the order process against appropriate third party databases.  In performing these checks personal information
provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. If false or inaccurate information is provided
and fraud is suspected details will be retained by the Credit Reference Agency and may be passed to fraud preventing agencies.
• 24foodservice® would like to share your information with any new businesses that it may develop in the future, either on its own or with others.
This website will be updated should we develop joint ventures or companies going forward.
• Any information you give to 24foodservice® is held with the utmost care and security.

What information we collect

When you visit our Website we collect two types of information:
1. Company information such as your (company) name, address, telephone number and email address as provided by you when you;
register, enter a competition, use forums, or place an order with us and enter your payment (card) details.
2. Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website
to help us understand how to improve our website and services to you.

How we will use the information

• The information 24foodservice® collects will be used to process your orders, on your behalf and to help us ensure that all customers are genuine.
• We will look at the products you buy, together with information about the way you have viewed our website obtained by a ‘cookie’ (see below).
We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you,
to help us to develop this website to make your shopping easier in the future, including the personalising of our website.
The information we communicate to you may be sent by email, post or via telephone provided you have consented to us doing so.

• We will only send you marketing information by email or post or use information about your shopping preferences when you have given us your permission.
• If you wish to amend your marketing preferences with 24foodservice® online, you can do so by calling our Qlup24™Care Team on +31 (0)88 24 088 24.
• Remember if you take either of these steps 24foodservice®, will not be able to send you information about special offers or promotions.
• 24foodservice® will, of course, continue to let you have information on the operation of your account including confirmation and delivery details and information
about important changes to our services.

Keeping you informed about 24foodservice® products and services

• We will only send you marketing information by email or post or use information about your shopping preferences when you have given us your permission.
• If you wish to amend your marketing preferences with 24foodservice® online, you can do so by calling our Qlup24™Care Team on +31 (0)88 24 088 24.
• Remember if you take either of these steps 24foodservice®, will not be able to send you information about special offers or promotions.
• 24foodservice®will, of course, continue to let you have information on the operation of your account including confirmation and delivery details and information
about important changes to our services.
Payment details

• You can register as many sets of payment details with 24foodservice® as you like.  You can register a new by calling us on +31 (0)88 24 088 24.
You can register a new payment card at any time but cannot change the card associated with a given order once you have checked out.

Your rights

• In addition to the company’s safeguards your personal data is protected in the European Privacy Directive and any other Dutch privacy legislation.
This provides amongst other things that the data we hold about you should be processed lawfully and fairly.  It should be accurate, relevant and not excessive.
The information should, where necessary, be kept up to date and not retained for longer than is necessary.
It should be kept securely to prevent unauthorised access by other people.
You have the right to see what is held about you and correct any inaccuracies.
• 24foodservice® may hold other details about you.  This information is not available online.
Should you wish to see any additional information held about you, please write to our Legal Services, Delftsestraat 33, 3013 AE Rotterdam, The Netherlands.

Cookies

We use a feature of your internet browser called a ‘cookie’ on the 24foodservice® website.
A ‘cookie’ is a very small text file that your web browser places on your computer’s hard drive which allows us to help you get the best out of your visit to the website and improve your user experience.
A ‘cookie’ can be thought of as an identification card which tells a website when you have returned.
To read our  Cookie Policy please click here.

Online communities

• Links to other websites: Whilst 24foodservice® makes every effort to provide you with links to other high quality, reputable websites, these websites are not under 24foodservice® day to day control.
When you click through to these websites, or any other website not wholly owned by us, you leave the area controlled by us.
We cannot accept responsibility for any issues arising in connection with their use of your information, the website content or the services offered to our customers by these websites.
We advise you to consult the Privacy Policy on each website to see how each supplier may process your information.

Policy changes

• Any changes to this Privacy Policy will be posted on this website and will take effect immediately.

Security

• 24foodservice® treats all the information it holds with the utmost care and security.
Payment details are stored on our system in an encrypted format and can only be accessed when you place an order using your user name or email address and password.
• Please be aware that 24foodservice® will only ever contact customers requesting confirmation of account details:

o If your card is declined at the point of payment (this is not the same as the automatic pre authorisation which happens when you order your products online), or
o In certain circumstances a refund to your card is required as our Qlup24™Care Team colleagues do not have access to your payment card details.
o If we contact you we will never ask for your password.

• We advise you never to enter your account number or password into an email or after following a link from an email.
• In order to provide a safe, secure shopping environment for all customers and to ensure we only serve genuine customers,
24foodservice® reserve the right to use reputable security devices and systems as necessary.